Shipping & Returns

Shipping & Returns

shipping 

1.All orders are free shipping.

2.Our designers and operation teams work in Nepal. products are handmade and shipped from overseas. 

3.Due to its handmade nature, please allow 5-7 business days for orders to ship.
You will receive a shipping confirmation email when your order is fulfilled.

4. International Shipping: 
International orders continue to experience longer than expected shipping timelines. Based on carrier delays, please allow up to 2 weeks for your order to arrive. If your order has not arrived by then, contact customer care for help. Our fulfillment timelines are usually within 1 - 3 business days of receiving your order, but there is nothing we can do about the extended carrier delays for international orders.  

return

What is your return policy?

1.Returns and exchanges are accepted if carajol is notified and the jewelry is mailed back within seven days of receipt in the condition in which it was received. Jewelry must be unworn, in original packaging, and have an approval email from carajol. 

2.Contact carajol Jewelry here. After seven days, exchanges of unworn jewelry will be considered on a case-by-case basis within 30 days and will include a 20% processing fee (20% of the price of the returned jewelry). Worn or custom jewelry may not be returned or exchanged.

How do I return the jewelry?

1.Contact carajol here to start your return.

2.Please return the jewelry in a box or a bubble envelope with rigid insert (like a piece of cardboard).
* Do NOT use a regular mailing envelope. 
* Customers are responsible for damage to or loss of the returned piece. I've literally received empty mailing envelopes where a customer mailed back jewelry and got smashed and fell out. Hence using a bubble envelope or box!

3.Customers are responsible for the cost of return shipping. Contact carajol here.

4.Email：service@carajol.com

FAQ

where are you shipping from？
Our designers and operation teams work in Nepal. product are handmade and shipped from overseas. 

When can I receive my package?

Delivery Time = 3-5 working days Processing time + Shipping time. You will receive your order in 5-7 working days from the date that it is placed. 

Can i return or exchange？

We have strict quality assurance before each product is shipped, we offer Free Exchange if the item doesn't fit you . Also, we have a USA Warehouse address for your return and you could return your order for full refund within 30 calendar days from the date you received your order.

Do You Offer Gift Boxes'?

All products offer a exquisite packaging boxes

IS YOUR SITE SECURE?

Yes, at Sundance we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust.

This key ensures that we are who we say we are and that any data exchanged on-line is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50.00 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

*tips：Because they are natural stones, we cannot guarantee they will look exactly like the product in the picture, but we select high-quality stones for each product.